The Pivot Institute offers a range of professional development programs to increase individual and organisational efficiency. The programs are designed to be interactive and interesting and provide participants with a range of tools and techniques that they can take and implement into their working lives. Programs are available as in house, public* or online programs. Contact us today for an obligation free proposal detailing how we can help you meet the professional development needs of your employees.
*subject to minimum numbers
In today’s competitive environment, providing a high level of customer service is key to the success of your business – and we can show you how. This workshop offers an engaging and interactive journey into how you can meet the challenge of building a culture of positive service within your organisation.
Managing and Leading for Supervisors
Effective leadership and management within an organisation are vital in achieving organisational goals and a functional work environment. This two day workshop examines some of the core competencies including: characteristics of the ideal supervisor, situational leadership, effective communication, time management and delegation, managing conflict, change management, negotiation techniques and creating a team environment.
Conflict is an unavoidable part of life and needs to be managed and resolved constructively for the benefit of both the individuals involved and the organisation. This program looks at the nature of conflict and offers the participant some valuable lessons in managing and resolving conflict within the organisation, as well as moving towards constructive outcomes.
Manage Your Time
In today’s extremely fast moving and demanding environment the effective use of time is critical to the individual and the organisation’s achievement of goals and objectives. This program seeks to convey the value of time, identify current time usage, identify goals, and develop systems to ensure the achievement of those goals through the effective use of time.
Non-productive meetings waste time, money and the motivation and energy of meeting participants. Join us for an engaging journey in how to improve meetings in your organisation and ensure that your meetings gain a reputation for achieving the organisation’s goals.
Retail Selling Skills
Excellent customer service together with effective sales behaviour can have substantial impact on profits in retail organisations. This program examines the core concepts that lead to sales success in a retail environment.
RTO Code: 51586