Certificate IV in Training & Assessment in Perth, WA

Certificate IV in Training & Assessment in Perth WA

One of our most popular courses is the Certificate IV in Training and Assessment. The Pivot Institute offer public courses in different locations in throughout including in Perth, Broome, Geraldton and Derby. The qualification provides participants with the skills and knowledge and passion to deliver interesting and informative training sessions to groups and individuals navigate the Australian training system and undertake competency based assessments against any benchmark or standard. This course is made up of 10 units which are grouped together into three clusters.

1. Learning Design Cluster This cluster examines the VET sector in Australia. Students learn about learning programs, using training packages to develop learning programs and the development of learning and assessment strategies. • TAEDES401A Design and Develop Learning Programs • TAEDES402A Use Training Packages and Accredited Courses to Meet Client Needs

2. Workplace Assessor Cluster In this cluster the participants learn about assessments, the theory behind assessments and assessment requirements. Activities include unpacking a unit of competency and planning for assessments. • TAEASS401B Plan Assessment Activities and Processes • TAEASS402B Assess Competence • TAEASS403B Participate in Assessment Validation • TAEASS301B Contribute to Assessment

3. Train the Trainer Cluster This cluster examines the preparation for training delivery and what makes a good trainer. Participants learn about what way people learn and different considerations that should be made in order to develop fantastic trainers. • TAEDEL402A Plan, Organise and Facilitate Learning in the Workplace • TAEDEL401A Plan, Organise and Deliver Group-Based Learning • TAEDEL301A Provide Work Skill Instruction • BSBCMM401A Make a Presentation

The Pivot Institute understand that most of our clients have busy schedules and need flexibility when it comes to taking on extra tasks. With this in mind, we offer this course in different ways to suit the busiest of schedules.

Blended Delivery: This would be the most popular and the recommended option. It includes one week of intense facilitated workshops. This gives the students an overview of the Cert IV and a fantastic head start into obtaining their qualification. The student is given access to the Pivot Online Learning System (POLS) to continue their learning journey. Online the students will find all the learning guides, assessment requirements and extra resources to finish their qualification. Additionally, students have the option to upload all of their completed assessments through the online portal for correction.

Online/distance learning: To suit our students in other part of Australia, overseas or those who simply do not have the time to attend the workshops, the qualification can be completed via distance learning. Our distance students receive all the learning materials in the post, have full access to Pivot Online Learning System and have the full support of one the Pivot Institute’s Trainers to guide them through.

One-on- One Facilitation: Our students respond to different types of learning. Some would rather have one-on-one sessions as opposed to being in a group based learning session.

Recognition of Prior Learning (RPL): For our students who have experience or qualifications in areas related to the TAE or currently hold one of the superseded TAE qualifications they may be eligible to RPL some units.

Up and Coming Dates Perth: • 10th – 14th November 2014 • 8th – 12th December 2014 • 12th-16th January 2015 • 16th-20th February 2015 • 16th – 20th March 2015 • 13th – 17th April 2015 • 11th -15th May 2015 • 15th – 19th June 2015 • 13th – 17th July 2015 • 17th-21st August 2015 • 14th-18th September 2015 • 12th- 16th October 2015 • 16th- 20th November 2015 • 7th- 11th December 2015

Broome: • 24th – 26th November 2014 (Train the Trainer) • 2nd – 4th February 2015 (Learning Design & Workplace Assessor) • 13th – 15th April 2015 (Train the Trainer) • 23rd – 25th June 2015 (Learning Design & Workplace Assessor) • 24th – 26th August 2015 (Train the Trainer) • 19th – 21st October 2015 (Learning Design & Workplace Assessor) • 1st – 3rd December 2015 (Train the Trainer)

For more information on this course we invite you to contact the Pivot team on (08) 9221 1803.

Certificate IV in Frontline Management in Perth, Western Australia

Frontline Management

We can identify four levels of management: top-level management, senior management, middle management, and frontline management. Although organisations are rapidly becoming flatter and the traditional pyramid shape may even be disappearing, these levels still exist.

Certificate IV in Frontline Management in Perth, Western Australia

Certificate IV in Frontline Management in Perth, Western Australia

Certificate IV in Frontline Management in Perth, Western Australia

The bottom level of manager is known as supervisor, team leader, section head, coordinator, frontline manager, or manager.
Frontline managers are the link between non-management employees and the rest of management. The frontline manager’s role is to ensure that team members are respected and effectively utilised, to deliver the team’s performance goals. Labour accounts for a significant portion of the total operating cost, and costs associated with turnover can be up to twice the annual salary for each employee that leaves the organisation. It makes sense to look after your people. Because frontline managers have direct and daily contact with the workforce, the role is unique and one of the most important in any organisation. They are ideally positioned to directly influence the output, morale, service excellence and cost-effectiveness of their work group. This means being accountable for team performance and present behaviour, and communicating future expectations. Sustained positive effort by the frontline manager to maximise productive output of the workforce will result in the longest lasting and most continuous return for the effort. This is achieved by controlling the work through better planning and more efficient use of the labour assigned. Because of their closeness to the workplace and the workforce, frontline managers are often in the best position to translate management’s vision and goals to employees and to explain employees’ feelings to senior management. Success as a leader depends on the ability to understand and convey information. This requires the development of good listening skills and the ability to be understood. The supervisor must know company rules, systems and processes and use and follow them.

The professional frontline manager deals closely with people and the complex problems associated with people and relationships. This means being aware of the wants and differing needs of individuals while at the same time maintaining conformity to a set of business standards.

To many employees, frontline managers personify the organisation as a whole.
They serve as a focal point for attitudes, values and models of how to behave towards customers, the organisation and the job itself.

Frontline managers are well placed to see, and often identify with, both sides of an issue. This closeness can also lead to loyalty problems. On the one hand, frontline managers work very closely with non-management employees and, in many cases, were part of this group before their promotion to management. They may continue to identify with the workforce, and senior managers may mentally continue to place them there too.
This means that on the organisation chart, frontline managers may be ‘managers’ but in some people’s minds (sometimes even in their own minds) they are ‘workers’. There is no doubt that in some organisations frontline managers are, in practice, ‘glorified workers’, ex-pected to carry out the same tasks as the people they supervise, with their management duties an added-on extra.
This requires frontline managers to personally challenge themselves to be the best they can be. This will involve measuring yourself against your own expectations, as well as the expectations of your immediate team of employees and the organisation.
It is important that every frontline manager believes in conducting themselves in a professional and responsible manner in all aspects of their job is a key to success.
Each frontline manager is a critical member of the team and must practice effective management by:

  • being totally responsible for all aspects of their position
  • treating employees with respect and helping them to be successful in their jobs. This means being responsive to their needs as they are the means by which we will achieve the objectives
  • addressing and being responsible for those that detract from that objective
  • set the standard of acceptable behaviours by personal example
  • be predictable with respect to daily dealings, on the job with people
  • be the type of leader you would like to have and treat your employees the way you would like to be treated. Treat them like equals, because they are equals.
  • identify the potential in team members and guide them in developing their competencies.

The Pivot Institute offer Certificate IV in Frontline Management course. The qualification can be studied online, distance learning or blended delivery options. For further information, please contact a member of the Pivot Team on (08) 9221 1803.

New opportunities to ensure greater access to vocational education and training.

The Prime Minister in her speech on the 2 Feb 2012 has outlined a series of changes in the Vocational Education and Training Sector which could result in subsidised course fees and additional support for students under a push by the Federal Government to boost Australia’s skills base.  The full Press Release issued by the Prime Minister’s Media Department can be viewed here.

Management Traineeships

Employers now have the opportunity to access quality, nationally recognised Management qualifications for new and existing staff with a Diploma of Management Traineeship.  Eligible programs may attract up to $4000 per participant in funding as well as payroll tax exemption for Employers. This represents an exceptional opportunity to access industry specific and customised Management Training which covers core management competencies such as managing people performance, operational planning and  team effectiveness.    The Pivot Institute can develop a customised program to meet your organisation’s training needs.  Please contact Elisa Uyen elisa@pivot.edu.au  for further details.