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What does your body language say about you? At every moment in time the subconscious mind speaks to us through our bodies, in a language that is as refined, systematic, and complete as verbal language.  Becoming fluent in body language can help you to think more effectively and increase your awareness of yourself and others. […]

Done properly, delegation can be very empowering.  It is a key leadership function that builds on the valued friendship, cooperation and support of the work team.  When fully empowered, members of a work team have a great deal of autonomy and work out many is­sues for themselves.  If it is a high-performing team, it will […]

Ensuring that you competently perform your job is part of every job description. How can you ensure that your employee’s perform as expected or even go above and beyond in your role and exceed your expectations? There are five steps to ensuring you give you give your employees all the tools they need. Although the […]

Coaching is a highly personalised form of learning that aims to unlock and enhance the learning ability and performance of others.  It is concerned with designing and facilitating change and continuous improvement; by understanding and encouraging a person’s strengths, as well as recognising and overcoming challenges. It helps the person to help her/himself to bring […]

Performance Management involves the translation of organisational strategies and targets into practical and realistic performance goals for every role and person.  It takes place between a team leader and team member and is guided by the organisation’s Performance Management process. The following steps provide a guide that team leaders may use to assist a team […]

Work instructions come in various strengths.  How strongly you make a request depends on the situation and the team member/s. Emergencies and dangerous situations, for example, require prompt action.  They call for clear, decisive instructions.  You may not even have the time to explain them. At the other end of the scale are situations where […]

Working at Heights is a high risk job. If you are required to work at heights as part of your job role, it is crucial that you have undergone the appropriate training and are deemed competent before attempting to work at heights. In one year, 2010-2011 there were 7,730 serious injuries reported resulting from a […]

Often feuds are caused by differing opinions stemmed by different personalities.  Our personality shapes our behaviour, so if we want to better understand the behaviour of someone in an organisation, it helps if we know something about his or her personality. When psychologists talk of personality, they mean a dynamic concept describing the growth and […]

Listening is a critical skill in any leadership setting for two reasons.   First, listening allows the leader to collect information which can help the individual, team or organisation to succeed.  Second, listening and respecting confidentiality allows the leader to create trusting relationships with others. Are You Listening to Win? Consider the following: Do you try […]

Growing up in the 80’s and 90’s, there has always been a huge emphasis on education.  From being sent to bed at 8pm on a ‘school night’ to being forced to do your homework before the TV could be switched on.  As children we’d always be asked ‘and what do you want to be when […]