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A Look at Frontline Managers

This level of manager is known as supervisor, team leader, section head, coordinator, frontline manager, or manager. Frontline managers are the link between non-management employees and the rest of management.   The frontline manager’s role is to ensure that team members are respected and effectively utilised, to deliver the team’s performance goals. Labour accounts for […]

By Keva | Latest News
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Barriers to Communication

“Nothing is so simple that it cannot be misunderstood”  Freeman Teague, Jr. Filtering Filtering is the manipulation of the message by the sender to make the message more favourable to the receiver.   Selective perception A person receives a message subject to their own beliefs, education status, background, motivations, needs and experience.   This may distort […]

By Keva | Uncategorized
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Dealing with Difficult Co-workers

Unfortunately, similarly like our family, we cannot choose our co-workers. Within each organisation there is a collection of individuals who are not always going to get along. Conflict is an unavoidable part of life and needs to be managed and resolved constructively for the benefit of both the individuals involved and the organisation. It is […]

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What is Personality?

When psychologists talk of personality, they mean a dynamic concept describing the growth and development of a person’s whole psychological system. Rather than looking at parts of the person, personality looks at some aggregate whole that is greater than the sum of the parts. The most frequently used definition of personality was produced by Gordon […]

By Elisa | Latest News
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A Quick Look at Body Language

At every moment in time the subconscious mind speaks to us through our bodies, in a language that is as refined, systematic, and complete as verbal language. Becoming fluent in body language can help you to think more effectively and increase your awareness of yourself and others. Your body will react to the communication it […]

By Elisa | Latest News
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The Power of Good Listening

Listening “We have two ears and one tongue so that we would listen more and talk less.”  Diogenes Listening is a critical skill in any leadership setting for two reasons.   First, listening allows the leader to collect information which can help the individual, team or organisation to succeed. Second, listening and respecting confidentiality allows the […]

By Elisa | Latest News
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Team Leaders Role

When working in teams, each individual will have a particular role. This blog looks at the Role of the Team Leader. The primary role is to manage and develop individual performance. This means: Understanding the Performance Management process and the value it provides. Managing Performance in the broader context of the climate we create as […]

By Elisa | Latest News
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Effective and Ineffective Delegation Behaviours

To delegate appropriately, check that the selected team members are trained and competent, will­ing and confident.  This may be team members who are already competent and willing to do the job; or it may be someone who does not yet know how to do it and will need training.     Effective and Ineffective Delegation […]

By Elisa | Latest News
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A Quick Glance at Performance Management

What is Performance Management? Performance Management is a process that aligns team member performance to the achievement of business strategy. It is a continuous process focused on enhancing performance in order to deliver exceptional business results. Performance Management involves the translation of organisational strategies and targets into practical and realistic performance goals for every role […]

By Elisa | Latest News
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Finding the Balance between Work Life and Personal Life

Even the most organised and methodical of people find it difficult to balance their professional and personal lives in harmony. It is becoming more and more difficult to separate the two due to increasing hours, increasing commitments and increasing everyday pressures; which are leaving so many people today immobilised by stress with no tools as […]

By Elisa | Latest News
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